Resident Satisfaction: 2 Aspects to Improve with the Right Software – HOPEM
The well-being and satisfaction of residents should be at the heart of the concerns of managers of senior living residences. It is a key indicator of the quality of services offered.
However, achieving a high level of satisfaction is not an easy task. It requires a resident-centered approach, effective communication, and optimization of the services provided. In this article, we will address this topic and introduce you to our care management software. suitable care management.
Discover how using this software can improve communication with residents and their families and how it can help provide better quality services to residents, thus contributing to their well-being.!
Resident Satisfaction, a Major Concern for Senior Living Residences
In senior living residences, satisfaction of residents is a significant concern that has a significant impact on the establishment's reputation.
In an increasingly competitive market, resident satisfaction is a key factor in standing out. Residences with satisfied residents and their families have a better reputation, attract more admission requests, and achieve higher retention rates.
No residence wants to make headlines for the wrong reasons.
A satisfied resident is generally more engaged in daily activities, more likely to participate in care and well-being programs, and tends to have better overall health.
Families seek establishments where they can be assured that their loved ones will be well cared for and happy. Improving resident satisfaction is not only a matter of ethics and quality of care but also a savvy business strategy.
Key Concerns Named by Senior Living Residents
While most senior living residents express satisfaction with their residence, there are still some concerns:
- Residents and their families paying for services they do not receive
- Lack of communication between staff and the resident's family
- Difficult communication or lack of listening from the administration
- Feeling disrespected
- High service costs
- Meal quality
- Lack of activities and leisure
- Perception of incompetent staff
- Shortage of staff
Many of these issues could be improved with the help of suitable care management software.
2 Aspects that Good Care Management Software Can Help Improve
Technology plays a crucial role in improving resident satisfaction. It allows for thenhancement of services provided to residents and facilitates communication within teams and between the residence and residents' families.
Here are two key aspects that good care management software can help improve and are directly related to resident satisfaction.
1. Better Communication with Residents and Their Families
A good care management software can significantly improve communication between caregivers, residents, and their families. This can help reassure families about the quality of care their loved ones are receiving and lead to better reviews from them. Additionally, this transparency in exchanges can also help build a trusting relationship between caregivers and residents, contributing to greater resident satisfaction.
The features included in the software allow, among other things, to:
- Easily share residents' treatment plans among care teams and professionals (doctors, occupational therapists, physiotherapists, etc.) according to the authorized level of access to information.
- Communicate easily with families or resident caregivers by having important information readily available.
- Annually review lease services based on residents' needs, whether they require additional care, food services, or other services.
- Provide comprehensive and detailed care records to regulatory agencies when required.
- Produce incident or fall reports for hospital transfers when needed, and more.
- etc.
2. Optimize Services Provided to Residents
Our care management software can help you optimize the services provided to your residents. For example, we offer features that enable the creation of efficient workflow routes. Furthermore, all activities performed (or not performed) as part of the personalized care plan are documented in the resident's record, centralizing the information in one place.
Thus, caregivers can know which care to provide to which resident, at what time, and at what frequency. This is an excellent way to reduce the risk of omissions or errors in care delivery, such as the administration of medications, which must be done correctly.
Additionally, by optimizing time and resources, caregivers can dedicate themselves to providing higher-quality care to residents. They also have more time for each resident.
This can have a significant impact on resident satisfaction, as they benefit from more personalized and attentive care.
The result? Reassured families and residents receiving all the care they need.
